Since 2004 all shipments were sent first class mail via the Post Office. And though they have raised their rates, NiceneCouncil.com has had the same rate since we began.
Needless to say, with the downturn in the economy and the increase from the Post Office (shipping is up .86 cents to ship one DVD since 2005) we have decided to drop first class shipment and employ media mail. Therefore, packages may take 10 to 14 days to arrive. If you need your package to go first class, please e-mail a request to adm...@nicenecouncil.com.
All orders are usually shipped in 48 hours or less (excluding weekends and holidays). Please allow seven to ten days for shipping within the U.S. Delivery time for overseas orders vary. Occasionally, due to an unprecedented number of orders or vendor delays, a temporary backorder may result in an additional 7 – 9 business days in-house. We make efforts to promptly provide information concerning backorder status and ETA.
NiceneCouncil.com offers flat rate shipping per order. This means the more you order the less you pay in shipping cost. On many orders we absorbs a greater portion of the shipping cost; we do not inflate rates.
U.S. rates: $5.95 flat rate for shipping within the U.S.
Overseas rates: $12.95 flat rate on all orders outside the U.S.
If for any reason your order will be delayed, then we will do our best to contact you with the estimated delivery date if known. If the estimated delivery date is unacceptable, then you may cancel your order with no penalty, and any payment made will be refunded in full.
Special discounts and coupons are applicable to online orders only. Phone in orders and mail in orders do not receive newsletter discounts as phone in orders and mail in orders require more behind the scenes work.
Every effort is made to provide quality products and service. If we make an error in the processing of your order, or if you receive something that is defective, you may return it within 15 days for a replacement product.
Any return that does not comply with the above policy will be subject to a significant restocking fee of 25%, at our discretion. Please make sure that you take steps to insure that the products you return are not opened or damaged and please email adm...@NiceneCouncil.com before you return anything.
Draper, VA 24324
Toll Free 866.735.9582